Terms and conditions

1. Who

Scansake is a trade name of Bloedserieus, company number 1026.949.787.

2. What you're buying

We make a 3D model from a scan you provide. The model is a keepsake and an explanatory object. It is not a medical device: it is not intended or suitable for making a diagnosis, planning a treatment or taking medical decisions. Sizes and shapes approximate your scan, but are not exact.

The model is not a toy. Small parts (for example screws or fragments) can come loose: keep it out of reach of young children.

3. Your scan

You confirm that the scan is yours, or that you have the permission of the person the scan belongs to (or of their legal representative). We use the scan only for your model, as described in our privacy statement.

4. Ordering and payment

We first check your scan and make your model. Your order only becomes final when you then pay; until then you can cancel free of charge. If your scan isn't suitable, we'll let you know and you pay nothing. Prices on the website are in euros, [including VAT / VAT-exempt]. Shipping costs are added and depend on the destination country; you see them before you order. We deliver in Belgium and the rest of the European Union. You pay online through our payment service Mollie.

5. Delivery

We aim to ship within ten working days of your payment. If that isn't possible, we'll let you know.

6. No right of withdrawal

Because every model is made to measure from your scan, the statutory fourteen-day right of withdrawal does not apply (Article VI.53, 3° of the Belgian Code of Economic Law). That's why we only ask you to pay after we have checked your scan and made your model.

7. Guarantee and complaints

You have the statutory two-year guarantee against defects. If your model arrives damaged or doesn't match what you ordered, report it within 30 days with a photo via [email protected]; we'll make it again or refund you.

8. Liability

We are not liable for use of the model for medical purposes, or in any way other than as a keepsake or explanatory object.

9. Governing law

Belgian law applies. You can also contact the Consumer Ombudsman Service.

Last updated: november 2026.